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FAQs

Oops, you made a mistake with your order! Maybe you entered the wrong address, name or earring style? No stress but what you need to do is move quickly because we aim to get our orders out within 24 hours. The best way to reach The Koorie Circle is via email at hello@thekooriecircle.com.au. Just include your name and order number in the email and details of what you would like to change and we'll get back to you ASAP. 

Ohhh, sorry!! We're really trying  **facepalm**... The Koorie Circle are still totally newbies to this whole amazing world of being a well supported brand. 

We love how much our community of supporters has grown so fast, but it means that we've also had to grow our processes quickly too. We're not afraid to admit we're still working it out...and that we struggle with technology at times! 

Thanks for coming on this journey with us...just like you, we can't wait until this process is 100% nailed. 

For now, if we get your order wrong or we miss an item, please don't be shy in letting us know. Send us an email at hello@thekooriecircle.com.au and include your name and order number in the email and details of what is wrong and we'll get back to you ASAP to make it right again. 

Orders are posted through Australia Post. Orders usually take 7-10 business days for parcel post. But with COVID-19 delays might occur.

When we pop your order in the post box, you will be sent an email saying your order is on its way and a tracking number from Australia Post. 

Please refer to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for accurate delivery calculation to your area.

All orders placed through our website requiring parcel post will be sent with an Australia Post tracking number, which you will receive through email confirmation when your order has been dispatched. 

If you have any questions regarding the where abouts of your parcel please, have your tracking number handy and contact Australia Post directly, as we cannot assist with tracking number inquiries. 

Please refer to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for accurate delivery calculation to your area.

Spewin' you really wanted those earrings and now it's out of stock!  Don't stress, in most cases an out of stock item will be restocked in 4 to 5 weeks.  The exception is our range of Aboriginal flag products which we no longer sell because of the Aboriginal flag licensing agreements with WAM Clothing. You can read more about that here. Want to be the first to hear when our stock drops and when our new products land then make sure to sign up to our mailing list and follow our socials to be notified first.

The Koorie Circle proudly posts locally and worldwide.

We get so excited when we get to share and send our products around the world!

We post internationally via Australia Post Air and we ship within 2 business days once we receive the order. 

Shipping time varies depending on location, shipment method and other factors.

Shipping charges depend on the weight and country of origin. Postage will be displayed at checkout. 

All payments for items purchased through the The Koorie Circle online will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase. We accept: American Express, Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shopify Pay and Afterpay (for Australian customers only).

The Koorie Circle proudly offers Afterpay to Australian customers as a payment option for purchases made through our online store. Afterpay is an interest free, deferred payment method that allows you to shop now, receive now, and pay later via four equal fortnightly instalments.

Making a payment with Afterpay

You can complete your Koorie Circle purchase with Afterpay by selecting ‘Afterpay’ as your payment method at checkout and entering in your existing Afterpay account details or registering for a new Afterpay account. For customers using Afterpay for the first time, your first instalment will be processed at the time of purchase. For existing Afterpay customers, your first instalment will be processed 14 days from the date of purchase. There is no minimum purchase requirement to use Afterpay for online orders, however maximum transaction limits apply to your Afterpay account, which may vary from time to time. You can check your personal transaction limit by logging into your Afterpay account. Afterpay may require ID Verification to use Afterpay as a payment option. For more information on this process please visit the Afterpay Website. Please note, Afterpay may impose late payment fees if you are unable to make a payment by the scheduled date. Late payments currently incur a $10 late payment fee, with an additional $7 fee where a payment remains outstanding for a total period of 7 days. If you have any questions in relation to fees, payments or your Afterpay account, please contact Afterpay directly here, as Clothing the Gap are unable to assist with enquiries relating to fees or accounts. For full details on registering for an Afterpay account, including eligibility and other terms and conditions, please visit the Afterpay website.

Returning items purchased with Afterpay

Purchases made through Afterpay on The Koorie Circle website are subject to the same Returns and Exchange policy as for purchases via other payment methods. Where you are entitled to a refund of your order, any remaining instalments left on your Afterpay payment plan will be cancelled, and the amount paid to date will be refunded to you directly by Afterpay.

Great question!

We make all our earrings in Australia.

We are proud that some, of our products are made in Australia and are registered as part of the Australia Made Campaign.  This may means our products might be a little more expensive but, totally worth it because we are keeping our economy and businesses strong locally. 

All orders come with a caring for country 100% recycled bubble mailer and protective reusable gift tin.

We make our pieces for everybody to wear and celebrate! We create our earrings with our mob in our heart and everyone in our mind. So, by all means rock our earrings, we love nothing more. All our products are ally friendly :).

Purchasing and wearing merchandise such as jewelry, clothing and tote bags from Aboriginal businesses is one really practical way allies can support the Indigenous Community. 

We currently do not have a physical store, we sell completely through our online website. We occasionally attend markets around Victoria. Make sure to sign up to our mailing list and follow us on our social media platforms to find out when and where we will be for each market.

We sure do! 

If you sign up to our mailing list, we will email you the special code for 10% of your next order.

Promise to only email you deadly stuff!

We welcome all new stockists! 

If you are interested in stocking The Koorie Circle please email hello@thekooriecircle,com.au and we can sort something out.